–noun [biz-nis] [op-uh-rey-shuhns]

Overview

Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholder. Compare business processes. The outcome of business operations is the harvesting of value from assets owned by a business. Assets can be either physical or intangible. An example of value derived from a physical asset like a building is rent. An example of value derived from an intangible asset like an idea is a royalty. The effort involved in "harvesting" this value is what constitutes business operations.

Business operations encompasses three fundamental management imperatives that collectively aim to maximize value harvested from business assets (this has often been referred to as "sweating the assets"):

• Generate recurring income
• Increase the value of the business
• Secure the income and value of the business

I have refined my innovative business skills to be extremely adaptive to Industry changes. My strategic approach towards metrics analysis and forecasting allows for predictable results in B2B and B2C sales.

What can a Cheif Operations Officer (C.O.O.) do for my business?

Regardless of the size or type of business you have, there are processes and operations issues that could probably be dealt with better than they currently are. I find the inefficiencies or problems in your work flow, production processes, quality, supply chain, inventory, manufacturing, and everything else that effects the bottom line and ultimately the success of the company. Then I re-engineer those processes to be more efficient and profitable for the company.

The primary goal is to create happy and loyal customers. If you aren't creating happy customers then why are you in business? By effectively analyzing and managing your business's operations, you can create the right products with the right features at the right cost.

Managing operations involves all of the processes in a business, including the supply chain, product quality, manufacturing, sales and marketing, safety and health, and environmental concerns. I use tools like performance measurement, flowcharts, best practices information, and benchmarking to determine where the problems are and the best methods to correct them.

The role of the operations manager varies in every industry, but even if you're a doughnut shop owner on Main Street you probably could benefit from a good hard look at your operations. Besides, who couldn't use some extra dough?